WorkAssure – I & R for Windows is a field service application purpose-built to manage Installation and Repair workflows from the office to the field. Designed for technicians, dispatchers, and supervisors, it consolidates scheduling, job execution, and status tracking into a dependable Windows client for laptops and tablets.
With real-time assignment and progress updates, interactive maps, and customer location details, teams can plan routes and arrive prepared. Guided workflows and checklists help standardize installs and repairs, while technicians can capture photos, notes, test results, and customer signatures to document work and accelerate closure. Connected barcode scanners and peripherals support asset and inventory tracking. When connectivity is limited, offline mode keeps jobs moving and syncs automatically once a connection is restored.
Supervisors gain visibility into crew availability, SLAs, and exceptions through dashboards and reports, enabling them to reduce repeat visits and improve first-time fix rates. Secure by design, the application supports role-based access and encrypted data exchange, and it can integrate with common OSS/BSS, CRM, and billing systems to keep data consistent across the business.
From activating new services to restoring outages, WorkAssure – I & R for Windows helps field teams coordinate faster, communicate clearly, and deliver consistent, high-quality results.
WorkAssure - I & R for Windows is developed by ARRIS. The most popular version of this product among our users is 5.1.
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